By John H. Clarke,Janet E Newman,Nick Smith,Elizabeth Vidler,Louise Westmarland

`This is an illuminating and topical examine, which skilfully blends jointly theoretical and empirical research looking for the "citizen-consumer". it may develop into a key textual content for all with an curiosity in public carrier reform and the "choice" time table, in addition to consumerism and citizenship' - Ruth Lister, Professor of Social coverage, college of Loughborough

Political, renowned and educational debates have swirled round the inspiration of the citizen as a client of public companies, with public carrier reform more and more geared in the direction of a shopper society. This cutting edge e-book attracts on unique examine with these humans within the front-line of the reforms - employees, managers and clients of public providers - to discover their responses to this flip to consumerism.

Creating Citizen-Consumers explores a number theoretical, political, coverage and perform matters that come up within the shift in the direction of consumerism. It attracts on fresh controversies approximately option to research the tensions of modernising public prone to fulfill the calls for of a shopper society. The booklet bargains a clean and tough figuring out of the relationships among humans and providers, and argues for a version in line with interdependence, appreciate and partnership instead of choice.

This unique ebook makes a particular contribution to debates in regards to the way forward for public companies. it will likely be of curiosity to these learning social coverage, cultural reviews, public management and administration around the social sciences, in addition to for these operating in public services.

John Clarke is a Professor of Social coverage on the Open collage. Janet Newman is a Professor of Social coverage on the Open college. Nick Smith is a study Officer within the own Social prone study Unit on the collage of Kent. Elizabeth Vidler is a undertaking Officer within the college of Social Sciences on the Open collage. Louise Westmarland is a Lecturer in Criminology on the Open University.

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