By Philipp Jussen

Im Bereich der industriellen Dienstleistungen kommt dem produktivitätsorientierten administration eine zentrale Bedeutung zu. Die vorliegende Arbeit erklärt das Verhalten von Dienstleistungsproduktionssystemen unter Berücksichtigung des menschlichen Arbeitsverhaltens und bildet die Wirkungsweise auf foundation von Kennlinien ab. Hierzu wird zum einen ein produktionstheoretisches Modell und zum anderen ein systemdynamisches Modell der industriellen Dienstleistungsproduktion entwickelt.

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